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Please note that sometimes our users report our emails going to their spam/junk folder.

If you have placed an order, or reset a password, and haven't received the email you were expecting, please check your spam folder first; the email is most likely in there.

If you do find our emails in your spam folder, make sure you whitelist our domain name and add us to your contacts to avoid future emails getting lost. Gmail users can find out how to do that here.


For enquiries and support, please first check if the answer to your question is listed here in our FAQ.

If not, please fill out the contact form below. We'll get back to you within 8 hours (usually much sooner!)

If you have just placed an order and haven't received your download links, please wait a few minutes for the email to arrive, as it can take a few minutes to make it's way through the system.

If you are having trouble downloading your files, please click here to read our step-by-step download guide.

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